Sales is a key area for any business; without selling your products or services, you have no business. Your sales team are in the front line for this; aiming to spread the word about your products or services, keeping existing customers happy, winning new customers and meeting the business targets.
A successful sales force is key to a growing business and a Sales 360 will help your sales team identify their areas of strength, plus those areas where they can work harder to deliver more sales and satisfied customers.
Feedback from customers is often illuminating. Essentially you are asking how you can improve the way you sell to that customer. Listening to the feedback gives a direct link to success.
The Sales 360 looks at the whole sales process, from preparation to completion. The 360 feedback collects the views of colleagues and customers on these areas and asks for valuable free text feedback on what you do well and where you can improve.
The areas included in the Sales 360 feedback are:
Results are presented in a clear, understandable report with graphs showing results by category and by question, split by feedback group. Free text responses give actual examples, and the views of both customers and colleagues.
Once you have purchased your 360 feedback, you will receive an e-mail link to your set up page to nominate colleagues and customers to provide feedback.