The customer is always right, or so the old saying goes. Keeping your customers happy is key to keeping your customers, and happy customers tell others, leads to more customers.
A Customer Service 360 assesses how you communicate with customers by asking the customers themselves, as well as getting the internal viewpoint from team; mangers, peers, direct report and other stakeholders.
The Customer Service 360 covers eight key areas of Customer Service, includes both internal and external considerations. Effective customer service should have an outcome that keeps the customer happy, makes them feel valued and is valuable to the company.
The areas included in the Customer Service 360 feedback are:
Results are presented in a clear, understandable report with graphs showing results by category and by question, split by feedback group. Free text responses give actual examples, and the views of both customers and colleagues.
Once you have purchased your 360 feedback, you will receive an e-mail link to your set up page to nominate colleagues and customers to provide feedback.